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Privacy Policy

Last updated: July 2026

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At & She Loves Bridal, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment or contact us.

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1. Who We Are

& She Loves Bridal

Unit A, Bridge Farm

Arborfield

Reading

Berkshire

RG2 9HT

United Kingdom

Email: hello@andshelovesbridal.com

Telephone: 01183 273794

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For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, & She Loves Bridal is the data controller responsible for your personal information.

 

2. Information We Collect

Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Telephone number

  • Wedding date

  • Appointment preferences

  • Dress preferences and sizing information you choose to provide

  • Messages or enquiries you send us

  • Website usage information including IP address, browser type, device information and pages visited

  • Cookie and analytics information

We do not collect or store payment card details through our website.

 

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange and manage appointments

  • Provide a personalised bridal experience

  • Communicate with you regarding your appointment

  • Improve our website and services

  • Analyse website performance

  • Send marketing emails where you have given your consent

 

We only process your information where we have a lawful basis, including:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests, provided these do not override your rights.

 

4. Marketing

If you join our mailing list, we may occasionally send you updates about new arrivals, events, offers and bridal inspiration.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at hello@andshelovesbridal.com.

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5. Sharing Your Information

We never sell your personal information.

We may share your information with carefully selected service providers who help us operate our business, including:

  • Website hosting providers

  • Booking systems

  • Email marketing providers

  • Analytics providers

 

These providers only process your information on our behalf and must keep it secure.

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

 

6. Data Retention

We only keep your personal information for as long as necessary to fulfil the purposes outlined in this policy, meet our legal obligations or resolve disputes.

When your information is no longer required, it is securely deleted or anonymised.

 

7. Cookies

Our website uses cookies to improve your browsing experience, understand how visitors use our website and help us improve our services.

You can manage your cookie preferences through our cookie banner or your browser settings.

For more information, please see our Cookie Policy.

 

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information in certain circumstances

  • Restrict or object to processing

  • Request transfer of your personal information where applicable

  • Withdraw consent where processing relies on consent

  • Lodge a complaint

To exercise any of these rights, please contact us using the details above.

 

9. How to Make a Complaint

If you have any concerns about how we handle your personal information, please contact us first at:

hello@andshelovesbridal.com

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We take privacy concerns seriously and will:

  • acknowledge your complaint within 30 days;

  • investigate it without undue delay; and

  • aim to resolve it fairly and transparently.

If you remain unhappy with our response, you have the right to complain to the Information Commissioner's Office (ICO).

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: ico.org.uk

Telephone: 0303 123 1113

 

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised "Last updated" date.

 

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Email: hello@andshelovesbridal.com

Telephone: 01183 273794

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